Archive for the ‘Business’ Category

Playing Whack-A-Mole with the Regulators »

As Congress contemplates how to sculpt the next phase of regulations to prevent overaggressive or unethical conduct in the financial world, we need to ask a basic question. Can the regulators ever keep up? It is my feeling that whereas of course well-crafted regulations administered by nimble regulators can make a difference, they can never

Big Ears, Big Eyes, Small Mouth »

I did a lot of research in writing The Skinny on the Art of Persuasion: How to Move Minds. One of my takeaways from all the research is the importance of keeping still - training yourself to watch and listen to the person across the table, the person you are trying to persuade. With time you can develop your senses to pick up on both verbal

The Disconnect Between Promise and Delivery »

In 2000 Jet Blue took to the air with its first flight. Founder David Neeleman, had a precise prescription for success: "The right mix of a strong business plan, an experienced management team, dedicated employees, a great product and service, service, service." In the last decade Jet Blue went from start-up to major carrier. Neeleman is